In the very unfortunate event that your order is damaged, refunds or exchanges are available within 14 days of receipt, providing that the item is returned to The Aviary in suitable protective packaging.

If you wish to return an item due to changing your mind, you (the buyer) must pay for the cost of return postage in full. Please obtain proof of postage for your records.

If your item goes missing or you suspect it may have been lost in the post, please contact us and allow 21 working days for a refund.